General Questions?
Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While you happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them with you.
GatherMore Reviews is designed to let a business or an agency working on their behalf easily implement a customer feedback and online review management solution. The product automatically requests and tracks customer feedback, prevents bad reviews, streams reviews out to the business website and encourages happy customers to leave online reviews across the Internet.
ProTip: Online Reviews are becoming increasingly important in the decision process of your customers and clients. Search Engines such as Google rank websites with reviews higher!
GatherMore Reviews can be used for “any” type of business that can benefit from a consistent process for generating, capturing, and responding to customer feedback so they can create a virtuous cycle of customer engagement and service improvement.
GatherMore Reviews is designed to let a small business (or an agency working on their behalf) easily implement a best practice customer feedback/review management process.
The product automatically solicits and tracks feedback, minimizes the number of bad reviews, pushes testimonials out to the business website and encourages happy customers to leave reviews across the Internet.
Key benefits of GatherMore Reviews:
#1 Get better search results: The more reviews and testimonials you get, the better your search results become. Which leads to more customers and more reviews.
#2 Capture feedback: Get in the habit of creating a dialogue with customers so you can build on your strengths, catch problems early, and constantly improve your service.
#3 Generate word-of-mouth: GatherMore Reviews helps you generate the referrals, testimonials, and other word- of-mouth feedback that leads to repeat business.
The short answer is “No” — You do not need to have a website to use our platform.
GatherMore Reviews provides you with everything you need including a feedback page and email forms to communicate with your customers right away.
However, we encourage every business owner to have a website.GatherMore Reviews will allow you to embed customer testimonials on your website and ask for feedback right on your website.
GatherMore Reviews uses the Google friendly Schema.org format to display your selected reviews and testimonials, which are indexed as unique content of your site.GatherMore Reviews of course works on all types of websites – HTML, PHP, Drupal, Joomla, WordPress and more.
The design is fully responsive for Phone and Tablet uses and works on any Mac and PC browser such as Internet Explorer, Safari, Chrome and Firefox etc.
The short answer is “No” — You do not need to have a physical address.
A physical address is only needed to register for GatherMore Reviews. Use your business mailing address or any other address. After sign up click on “Settings -> Email Templates” and you can upload a business logo or image at the bottom of the page that will replace the address and Google Maps box in all your customer interactions.
GatherMoreReviews does not have any hidden fees, contracts, locks or termination fees. Your account is billed monthly and you can cancel at any time. You can view our terms of use related to termination.
We won’t hold your reviews and data hostage either — You can export all your customers and reviews at any time.
“Yes” to all of the above.
#1 GatherMore Reviews uses “Responsive design” and works great on any PC, Mac, tablet, iPAd, iPhone, Android phone and more.
#2 GatherMore Reviews works with all modern browser versions of Internet Explorer, Safari, Chrome, and Firefox etc.
#3 GatherMore Reviews also works on all types of websites – HTML, PHP, Drupal, Joomla, WordPress, and more.
GatherMoreReviews is a fully automated solution and for many businesses only requires about 15 to 30 minutes of work each week or less depending on many factors and settings you utilize.
Once you have created your account you can take advantage of several automated features, such as automatically send and receive feedback emails and alerts. Create AI-generated review replies and send automated responses to positive reviews. Automatically approve reviews to show on the web. As well as automated follow up and reminder emails to just name a few.
Please visit the UserGuide found here for detailed information about using GatherMoreReviews.
GatherUp offers many ways to get answers and help using our platform. These methods include:
Email support via support@gatherup.com
- A Quick Start Guide for new accounts to get up and running
- A comprehensive User Guide found here
- Chat is available in the application
- Text us on our website
Gather More Reviews offers many ways to get answers and help using our platform. These methods include:
Email support via support@gathermorereviews.com.au
- A Quick Start Guide for new accounts to get up and running
- Chat is available on our website
Best Practices & Encouraging Customer Feedback
Yes — all 1st party review content presented by the Review Widget and Tag Widget is able to be indexed by Google and Bing as part of your website. It is marked up in the Schema.org review format, a rich-snippet format that Google and Bing recognizes. In some cases, we’ve seen testimonials pages get enough page rank that the review “stars”, known as snippets, also show up in the Google search results.
Yes we can help. Many businesses don’t have email addresses or mobile numbers for their customers.
Now is a good time to start collecting them. GatherMore Reviews works great on mobile devices like iPhone, Android phones, iPads, etc. so you can just add the customer’s name and email address right there while they are in your office.
GatherMore Reviews provides a “Kiosk Mode” and a short direct feedback “URL” unique to your business. These methods actually help you acquire the customer’s email address.
Kiosk mode is great for using GatherMore Reviews on site while with your customers. The Unique Feedback URL can be added to printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name.
GatherMore Reviews does not syndicate your review content. Duplicating and syndicating content is actually frowned upon by the search engines and can hurt your search engine optimization, not help it.
GatherMore Reviews captures feedback from your customers that can be used on your website, and encourages your customers to leave you online reviews on sites like Google, Facebook and others by making it easy for them.
This approach provides unique, non duplicated content in the form of testimonials and reviews that the search engines love.
More Information on the topic can be found in the GatherMore Reviews User Guide
Yes, GatherMore Reviews allows you to create a login for other members of your team. Owners, managers, consultants, service staff can get access to GatherUp so that they can access their Customer
Dashboard, send out Feedback Requests, and get email notifications.
Billing and other businesses in your GatherMore Reviews Dashboard will not be visible to them.
You can even use the Client Staff Form to let users without a log-in add customers to the platform.
A tutorial can be found here in the GatherMore Reviews User Guide
We’ll help you build a better business
Our goal is to help you connect with your customers to gain valuable insight on what’s important to them. While you happy customers will help your marketing, your unhappy customers will point out where you can improve and our system will help you communicate with them to keep them with you.