Author: Paul Battaglia

Hospitality

McDonald’s Japan Almost Failed Until This Happened
ByPaul Battaglia August 28, 2025

McDonald’s Japan almost failed completely.When the golden arches arrived in 1971, Japanese consumers met them with scepticism and cultural resistance. Beef was still rare on Japanese dinner tables…

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Legislation | Meta | Social Media

Why Australia’s Meta Solution Makes Everything Worse
ByPaul Battaglia August 27, 2025August 27, 2025

When Brisbane jeweller Anfas Azad lost his 6,000 followers overnight to a Meta ban, he didn’t just lose his social media presence.He lost his livelihood.The Australian government’s response? Develop…

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Customer Service | Hospitality

Why Australian Retail Customer Service Keeps Failing
ByPaul Battaglia August 27, 2025

Australian retail has a customer service problem that nobody wants to admit. I’ve been watching the data, and the numbers tell a story that should worry every business owner. Over 70% of Australian…

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